Product Care & Repair

Care Instructions

For 18K Gold

• Store separately in a soft pouch to prevent scratches.
• Avoid direct contact with perfumes, lotions, or household cleaners.
• Wipe gently with a soft, lint-free cloth after wearing to remove oils and dirt.
• For white gold, rhodium plating can be refreshed every 12-18 months for a bright finish.
   

For Platinum

• Platinum is highly durable but can develop a natural patina over time.
• Clean regularly with mild soapy water and a soft brush.
• For a high-gloss look, have it professionally polished when needed.

Professional Cleaning & Maintenance

We recommend bringing your jewelry in for professional inspection once a year to check for loose stones, worn prongs, or clasp issues.
Our expert jewelers can:

• Ultrasonically clean and polish
• Tighten prongs and reset stones
• Re-rhodium plate white gold
• Restore platinum’s mirror-like shine

Repair Services

Whether it’s a broken clasp, a bent prong, or a resizing request, our repair team handles every piece with precision and care.
We work exclusively with skilled craftsmen who understand the unique qualities of 18K Gold and Platinum.

To request a repair:
Contact us at (800) 986 3809