dổi trả en – kpjewelry

Shipping & return

1. Conditions of return

Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
Not enough quantity, not enough set as in the order.
External conditions are affected such as packaging tear, peeling, broken ...
The customer is responsible for submitting the relevant documents proving the above deficiency to complete the  return/return of goods.

2. Regulations on the time to notify and send returned products

Time for notification of return and exchange:  Within 48 hours from the date of receipt of the product in case the product lacks accessories, gifts or is broken.
Time to send and return the product: within 1 month days of receiving the product.
Product return location: Customers can bring the goods directly to our office/store or by post.
In case you have comments/complaints related to product quality, please contact our customer care line .